Frequently Asked Questions
Who do you treat?
People age 16-64 who reside in the state of Minnesota. We do not treat anyone who is on Medicare or Medicaid.
What is your cancelation policy?
Once you have booked an appointment with Revive Health and Wellness it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be charged 50% of the appointment cost.
If you miss your appointment, including phone and virtual visits, you will be charged for the full cost of the appointment. You can cancel or reschedule an appointment by emailing firstname.lastname@example.org or texting or calling 763-328-0600.
There is no guarantee of immediate re-booking. Rescheduling your appointment will be dependent upon availability.
Will you bill my health insurance?
The cost of any service provided by Revive Health and Wellness will be billed directly to you as we do not accept or directly bill health insurance.
Since we are considered an out-of-network provider, we will furnish you with a superbill containing CPT and ICD-10 diagnosis codes and our National Provider Identification (NPI) number that you can submit to your insurer for possible reimbursement.
We do not treat anyone who is enrolled in Medicare or Medicaid.
What forms of payment do you accept?
Services are out-of-pocket expenses and are due in full at the time of scheduling. Payments will be made using Square. You may be able to use your FSA or HSA card for services; please check with your employer and/or insurance plan.
Is the information I reveal during visits and coaching sessions confidential?
Yes, but exceptions to confidentiality include disclosure by you regarding intention to harm yourself or others. Your record and the information contained within it will not be disclosed to others unless you direct us to do so or unless the law authorizes or compels us to do so.
If I am under the age of 18, do I need a parent or legal guardian to consent to obtain services?
Yes, we require a parent or legal guardian to sign a consent form before evaluating you.
How do I access your services?
Click on the appropriate button for the service you want. Once you make an appointment and pay for your service, you will be sent a welcome email with instructions to make an account in our secure, HIPPA compliant client portal. This will allow you to access the necessary forms needed for your visit(s), communications, receive visit summaries, recommendations, and much more.
How do I communicate with you?
If you are not yet a client, you may use the contact link at the top of the page, call 763-328-0600 or email email@example.com with general questions.
Once you are an established client, the preferred method is to use the client portal messaging system as it is secure for private health information. Email or phone calls can be used for general administrative communications. Please reserve text messaging for urgent needs only.
For your privacy, health-related messages will not be answered via email but rather the client portal. If an email question or request is deemed to be too complicated or involved for a response via messaging you will be asked to schedule a phone or virtual visit instead.
What are the benefits of a phone or video visit?
With telehealth visits, you don’t have to drive to a clinic, park, walk or sit in a waiting room when you’re sick. Your visit can be from the comfort of your own bed or sofa. Virtual visits can be easier to fit into your busy schedule. With telehealth, you may not even have to take leave time from work or arrange for child care.
Minor Illness Care FAQs
Will you be my primary care provider?
No, that is not our role. We only provide episodic care on a limited number of conditions.
How will visits be done?
Visits are completed on the phone or by video using a HIPPA compliant platform in the client portal. Prescriptions will be called to the pharmacy of your choice.
Will I receive good care with a phone or video visit?
Yes. Providers have used phone and video visits for years; it has just become more popular since the COVID-19 pandemic.
Integrative and Functional Health Care FAQs
Will you be my primary care provider?
No. Our role is that of an integrative and functional health care consultant. Patients are encouraged to have a primary care provider for routine and emergent care.
What kind of conditions do you treat?
Do you order laboratory tests?
Yes. We frequently use both conventional and specialty testing. The specific tests ordered will be personalized to you based on your initial intake evaluation and may include blood, saliva, urine, or stool testing. Specialty testing is usually an out-of-pocket expense. Occasionally, there is some insurance coverage. We will guide you through identifying the costs associated with your testing.
Is laboratory testing required?
Labs are a vital part of the process of uncovering hidden malfunctions, discovering healing opportunities, and getting to the root cause of your health issues. Without the information that labs provide, we would be doing some guesswork. Therefore, we highly encourage lab testing, but you are under no obligation to do so and you will be given the opportunity to choose which lab tests you feel comfortable paying for. If you have recent labs from another provider, share those results with us so they are not repeated.
Health and Wellness Coaching FAQs
What does a Health and Wellness Coach do?
Coaches emphasize enhancing your whole health and wellness according to your values, interests, and aspirations rather than telling you what you should do. We use a gentle, guiding style and draw on your strengths to help you make healthy and sustainable lifestyle and behavior changes specific to your goals. We offer fresh perspectives, support, and guidance while challenging you to stretch and reach higher so that you can live your best life.
Coaches can also help connect your provider’s orders with real life (lose weight, decrease blood sugar or cholesterol, etc.) by helping you create and execute a plan in accordance with your individual goals and your health practitioner’s instructions.
Can a health coach diagnose or prescribe medication?
No. It is not within our scope of work as a coach to diagnose specific medical conditions or to prescribe medication. It is an individual's personal responsibility to consult directly with their health care provider before, during, and after coaching.
That said, I am also an Integrative and Functional Nutrition professional and a Certified Nurse Practitioner. If you would like nutritional advice or medical care for a specific condition in addition to coaching, please refer to the other webpages regarding these services.
What is the difference between therapy and coaching?
Therapy focuses on mental health and emotional healing, while coaching focuses on setting and achieving goals related to lifestyle and behavior. Therapy looks at the past and is about recovery. Coaching looks at the present and future and is about discovery.
What happens during the initial session?
We’ll have an hour-long conversation concerning the Personal Health Inventory that you will fill out beforehand. This includes talking about your values, strengths, where you are now and where you would like to be in the 8 areas of the Circle of Health. This will help you to choose an area or areas you want to focus on. Many people already know, but others only know that they need help or need a change and feel overwhelmed about where to start. As time allows and if you’re ready, we’ll make SMART goals and establish action steps, otherwise those will be done at the next visit.
What are follow-up sessions like?
We will review progress and plan for the time ahead, consider strategies for barriers and challenges as they arise, establish accountability, provide you with support, and give you resources if desired. Essentially, whatever needs to be done to help you succeed.
How often will we have sessions?
That depends on your goals and the level of support and accountability needed. Everyone thrives at different paces but generally, sessions are more frequent initially and taper down as you experience success in working toward your goals. Basically, you set the pace.
How long will I need a coach for?
Coaching is a fluid process designed to create independent thinkers who can access their inner wisdom to make the best choices for their lives. This process and the amount of time it takes to let go of an old belief or habit varies from person to person but essentially, it’s when you feel you are ready to continue on your own.
Is coaching done online or in person?
For now, most coaching sessions will be done remotely, either by phone or video. This type of coaching is effective and many people actually prefer online to in-person because they are able to connect from the comfort and "safe space" of their own home and avoid having to battle traffic. If you prefer face to face visits, I am certainly open to meeting somewhere.
Will I need special equipment or software?
Nope! Just a phone. If you prefer a video session this can be done with a cell phone, tablet, laptop, or computer via our HIPAA compliant platform. A private and quiet space is preferable but call from wherever works best for you.